Chiara

Our human hair wigs are designed for a long lifespan. With proper care, they can generally be worn for between 6 months and 2 years. How long your wig lasts depends primarily on how often you wear and style it, as well as how well you care for and store it.

Yes. Our wigs are made of 100% high-quality human hair. This makes them feel natural, move like real hair, and allows them to be styled accordingly.

HD lace is a particularly fine lace material at the wig's hairline. It lies very thinly against the skin, ensuring a particularly natural transition between the lace and the skin.

Yes. Our glueless wigs are designed to be worn without glue. Thanks to the integrated drawstring and elastic band, the wig can be individually adjusted to fit your head, ensuring a secure fit. Additionally, depending on the model, the side areas can also be secured.

Yes. Glueless wigs are particularly well-suited for beginners, as they can be installed without glue. You can put them on within a few minutes and take them off just as easily.

Yes. A half wig is worn behind your natural hairline. A portion of your own hair is left out at the front and blended with the wig. This creates a particularly natural look.

The right hair length depends primarily on the look you want. Shorter lengths are often better suited for an uncomplicated everyday look, while longer lengths appear significantly more dramatic.

When you select a length for a wig in the variant selector, you will see a direct visualization of what the respective hair length looks like.

We currently do not have a physical store. However, our wigs are shown in detail on our product pages with real photos and videos.

If you are still missing a specific detail before purchasing, you can write to us at any time via WhatsApp or email. For wigs in stock, we can also send you additional photos directly from our warehouse if needed.

Yes. Our wigs are adjustable in size and can be adapted to different head sizes using the integrated drawstring.

This means our wigs fit almost all standard head sizes. If you have an exceptionally large or unusually small head circumference, please contact us before placing your order. In such cases, we can check whether a custom-made piece is appropriate.

Our wigs are adjustable in size and therefore fit most head sizes.

Thanks to the integrated drawstring, you can individually adjust the fit of the wig to your head. In the vast majority of cases, no special size is therefore necessary.

If your head circumference is significantly outside the standard sizes, please write to us before placing your order. We can then check whether we should custom-make your wig for you.

Wigs in stock are shipped particularly quickly. Depending on the time of order and the chosen shipping method, your order will generally arrive within about 2–3 working days.

For wigs not in stock, the delivery time is correspondingly longer. The availability is displayed directly for each specific variant.

In-stock wigs are usually shipped on the same or, at the latest, the next business day.

Depending on the shipping method selected, your order will generally arrive within about 2–3 business days.

As soon as your order has been shipped, you will receive your tracking information. This allows you to see exactly where your package is at any time and when it is expected to be delivered.

As long as your order has not yet been shipped, we can attempt to modify it.

Since we sometimes ship in-stock wigs on the same day, you should contact us immediately after placing your order if there is an error.

Once the package is already on its way, we can no longer change the order. In this case, you can return or exchange the wig upon receipt in accordance with our return and exchange policy.

We currently deliver to Austria, Germany, and Switzerland.

Yes. If you are not satisfied with your wig, you can return an unworn and unaltered wig within 30 days.

You can find further details in our return policy.

Contact our support team via WhatsApp or email and send us your order number.

You will then receive the next steps from us, as well as a shipping label if applicable. After that, you can drop off your package at the corresponding parcel shop.

Yes. In principle, you can exchange your wig directly for another one.

If the new wig is cheaper, we will refund you the difference. If it is more expensive, you only pay the corresponding additional charge.

An exchange is possible, provided the returned wig meets our return conditions.

As soon as your return has reached us, we will check the condition of the wig.

If it is unworn, unaltered, and in a resalable condition, the refund will then be initiated via your original payment method.

If wigs are still new to you, we recommend our step-by-step installation tutorial.

If you would prefer to have your wig installed professionally, you can find professional stylists through our installation partners.

Yes. Since our half wigs are made of 100% human hair, you can generally style them just like your own hair – for example, by straightening or curling them.

Always use heat protection when applying heat to extend the lifespan of the hair.

Only wash your wig when it is truly necessary. For many customers, this means approximately every 2–4 weeks, depending on how often the wig is worn and how many styling products are used.

Washing too frequently can unnecessarily dry out the hair. Therefore, the actual condition of the wig is more important than a fixed schedule.

Yes. Our wigs are made of 100% human hair and can therefore be straightened, curled, and heat-styled.

Always use a heat protectant and avoid unnecessarily high temperatures. This will help the hair stay soft and healthy for longer.

Use the mildest and most moisturizing products possible that do not unnecessarily dry out the hair.

Examples of suitable products include:

• a mild shampoo
• a moisturizing conditioner
• a light leave-in conditioner
• heat protection when styling

Avoid highly drying products as well as excessive amounts of heavy styling products, as residues can build up in the hair.

Keep your wig dry and as dust-free as possible.

A wig stand is ideal for maintaining its shape and styling. Alternatively, you can carefully store it in its packaging.

Avoid direct sunlight, high humidity, and places where the hair could be heavily compressed or tangled.

You can pay with us using all major credit cards as well as Apple Pay, Google Pay, and PayPal. In addition, we offer Klarna, so that you can—depending on availability at checkout—also pay by invoice or in installments.

All payments are processed via secure, encrypted payment providers. We treat your personal data confidentially and only process it in the context of your order and in accordance with your choices in the cookie settings. You can find further details in our privacy policy.

Yes. Your order is insured during transit. If a package is lost or arrives damaged during transit, you will not incur any additional costs. In such a case, please contact us directly so that we can investigate the matter and send you a free replacement.