Exchanges and Returns

If you are not completely satisfied with your order, you can return or exchange your unworn wig within 30 days of receipt.

The customer bears the costs for the return shipment. We will conveniently provide you with the return label. The cost of the return label will then be deducted from your refund amount.


How to return an item

1. Contact our support via WhatsApp or email within 30 days of receiving your order.

2. We will send you a return label.

3. Simply attach the label to the outer box and drop off the package at the post office.

Please use the outer box in which the wig was delivered. If you no longer have it, please use a similarly sized box and ensure that the inner box cannot be damaged during shipping.


Conditions for returns:

The wig may only be put on and briefly tried on to check the fit and general look.

The wig must not have been manipulated or altered in any way. This means in particular:

- The lace must not have been cut, glued, or otherwise processed.

- The hair must not have been cut, dyed, bleached, or toned.

- The wig must not have been styled, straightened, curled, or heat-treated.

- No styling products (e.g., gel, spray, oil, foam, etc.) must have been used.

- No knots must have been bleached or hairlines adjusted.


Any form of manipulation or visible alteration will result in the exclusion of a return.


Important note:

Once the lace has been cut or the wig installed, a return or exchange is no longer possible for hygienic reasons.


Refund:

Upon receipt and inspection of the return, we will refund the purchase amount minus the return shipping costs.

The refund will be issued via the original payment method used.